Sapa Centre Hotel

We had a great stay at this hotel. The location is excellent—just a 1-2 minute walk to Sapa Station, making it very convenient for taking the train and cable car up to Fansipan. The hotel staff were friendly and attentive. They even offered to change our room to one with a better view once it became available, which we really appreciated. A special thank you to Van Tien, who took excellent care of us throughout our stay. He speaks fluent English and went out of his way to make sure we were comfortable. Oh ya, the bed is very comfortable!

Our overall stay was splendid. What made it the most special is Tintin, the receptionist. He was nothing short of friendly, accommodating and welcoming. He's very cheerful as well every time he sees us. The hotel should definitely give him a raise for everything he does! The location of the hotel is perfect for you to walk everywhere and since Sapa is not that big anyway. The size of the room is big enough which we truly appreciate.

The staff were incredibly helpful from the get go and the room was lovely and spacious, one of the best during our trip in Vietnam and definitely the best value for money (cheaper than many other hotels in big tourist areas that weren't as good). Breakfast was delightful as well. Tin Tin (I believe that was his name - sorry if not!) made us feel very comfortable and Dua was really helpful offering to assist us with transport etc. We wished we'd had a longer stay to take advantage of their services! If I ever come back to Sapa I'll be staying here again.

Vinh. I accidentally left my passport in the room safe and realized it while I boarded the early morning bus to Ha Giang from Sapa. I called the hotel, and Vinh answered at the front desk. I asked him to check the room safe. He confirmed my passport was there. He offered to bring it to me at the bus station. I accepted. The bus station is about 2 kilometers away from Sapa Centre Hotel, but Vinh arrived with my passport in less than 5 minutes from the time I spoke with him. I thanked him and offered money. He declined money and just asked to leave a review of the hotel. Here it is Vinh. You're great! Thanks again! Also, they upgraded my room.

Hotel location is great, right in the middle of Sapa town very close to the Fanispan Rail Station. The room was good with a nice little balcony. The staff were happy and friendly. When we booked out I left my hat in the room, it is an expensive hat that I bought in Spain several years ago and I didn't want to lose it. We were about 1 hour away heading back to Hanoi when I realised. I contacted reception on WhatsApp and they made arrangements to deliver my hat to our Hanoi hotel at no cost. Great Service! And reception also booked our Fanispan Rail tickets for us. Breakfast was not fantastic but ok. The downstairs bar/cafe/restaurant is quite good.